Shipping Policy
We're wagging our tails with excitement to offer our customers free shipping on any order of $50 or more.
Please keep in mind that shipping time may vary depending on your location.
Order Processing and Verification - Give us a quick high-five and allow us 2-3 business days to process your order.
Estimated Arrival - Most of our wag-worthy orders are expected to arrive within 8 - 15 business days. We'll send you a tracking number via email once your order is on its way. Woof, woof! 🐾
Separate Shipments - Sometimes our items travel in different packs for logistical reasons but don't worry, they're all heading your way!
Incorrect Addresses - If a delivery address is submitted incorrectly when an order is placed, we assume no responsibility and cannot ship out a replacement package or refund these orders. If you notice a mistake, please reach out via our Contact Us page ASAP. We can only correct the address if the order has not been shipped out yet.
Lost or Stolen Packages - We’re all about spreading happiness, but we can't be held responsible for lost or stolen packages. Keep an eye out for the delivery truck, and make sure someone's there to give it a wagging tail welcome!
Got any more questions? Feel free to reach out to us at info@twitchandwag.com We're always here with a wag and a woof to help! 🐾