Return & Refund Policy
Thank you for shopping at Twitch & Wag. Our top priority is to provide you with the best shopping experience possible. We offer a 30-day return policy, so if for any reason you are not completely satisfied with your purchase, please don't hesitate to let us know. We would be delighted to assist and make things right for you.
30-Day Return Policy:
You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Initiating a Return:
To start a return, please contact us at info@twitchandwag.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that items sent back to us without prior authorization will not be accepted.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items:
Certain types of items cannot be returned, including perishable goods, custom products (such as special orders or personalized items), personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards.
Exchanges:
If you wish to exchange an item, the fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period:
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply regarding the item's condition, packaging, and proof of purchase.
Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@twitchandwag.com.
If you have any further questions or concerns about our return and refund policy, please don't hesitate to contact us at info@twitchandwag.com. We are here to assist you.
30-Day Return Policy:
You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Initiating a Return:
To start a return, please contact us at info@twitchandwag.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that items sent back to us without prior authorization will not be accepted.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items:
Certain types of items cannot be returned, including perishable goods, custom products (such as special orders or personalized items), personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards.
Exchanges:
If you wish to exchange an item, the fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period:
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply regarding the item's condition, packaging, and proof of purchase.
Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@twitchandwag.com.
If you have any further questions or concerns about our return and refund policy, please don't hesitate to contact us at info@twitchandwag.com. We are here to assist you.